Guide
5 min read
Removing Players
Remove players from your session and handle refunds if needed.
Player Management
Sometimes you need to remove players due to cancellations, behavior issues, or roster changes.
How to Remove a Player
Remove players from your session roster.
Step-by-step:
- 1Go to session player list
- 2Find the player you want to remove
- 3Click the three-dot menu next to their name
- 4Select "Remove Player"
- 5Choose reason (optional)
- 6If they paid, decide whether to refund
- 7Confirm - player receives notification
Refund Handling
When removing paid players, consider your refund policy.
💡 Tips & Best Practices:
- •Full refund if player cancels early
- •Partial refund if within 24 hours
- •No refund for no-shows (communicate this upfront)
- •Always refund if YOU cancel the session
- •Process refunds immediately to maintain trust
Waitlist Promotion
When you remove a player, the next person on the waitlist is automatically notified if auto-promotion is enabled.
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