Last Updated: October 21, 2025. Learn when and how we issue refunds for user cancellations, club-initiated changes, no-shows, and weather events.
You may cancel any booking, match registration, or coaching session through your account or the app. Refund eligibility depends on the type of booking:
If a venue, coach, or organizer cancels your booking or event, you receive a full refund or account credit automatically:
Late cancellations or no-shows result in forfeiture of the booking fee. This policy encourages commitment and matches industry standards:
If play is cancelled due to weather or other force majeure:
Refunds are processed immediately by paddlX, but banking timelines vary:
By default, refunds go back to the original payment method. You may opt for paddlX wallet credit instead:
Tournament organizers set event-specific refund terms. These will be clearly shown at registration:
Contact our support team for questions or exceptional refund requests:
Our team is ready to help with any refund or cancellation concerns.