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Cookie Policy

Last Updated: October 21, 2025

This Cookie Policy explains how paddlX uses cookies and similar tracking technologies when you visit our website and mobile application.

What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website or use an app. Cookies typically contain a unique identifier, the name of the website that created the cookie, and sometimes other information.

Cookies help websites remember information about your visit, such as your preferred language, login status, or items in your shopping cart. They enable websites to provide a better, more personalized user experience.

How Do Cookies Work?

When you visit paddlX, we (or our service providers) may send cookies to your device. Your browser stores these cookies and sends them back to our servers on subsequent visits. This allows us to recognize your device and remember your preferences.

Important: Cookies can only access information that you have previously allowed them to store. They cannot access other files or information on your device.

Similar Technologies

In addition to cookies, we may use other similar tracking technologies, including:

  • Web Beacons (Pixels): Small graphic images that track user activity and email opens
  • Local Storage: Technology that stores data locally on your browser
  • SDKs (Software Development Kits): Code libraries in mobile apps that collect usage data
  • Device Identifiers: Unique identifiers for mobile devices (IDFA, Android ID)

For simplicity, we refer to all of these technologies as "cookies" in this policy unless otherwise specified.

Types of Cookies We Use

We use different types of cookies for various purposes. Here's a detailed breakdown of each category.

Essential Cookies (Required)

Always Active

These cookies are strictly necessary for the Platform to function properly. They enable core functionality such as security, authentication, and basic navigation. The Platform cannot operate correctly without these cookies.

What Essential Cookies Do:

  • Keep you logged in to your account
  • Remember items in your booking cart
  • Enable secure areas of the Platform
  • Authenticate your identity
  • Prevent fraudulent activity
  • Load balance server traffic
  • Remember your cookie consent preferences

Examples:

  • session_id - Maintains your login session
  • csrf_token - Protects against security attacks
  • cookie_consent - Remembers your cookie preferences

Consent Required: No – These cookies are essential for the Platform to work.

Functional Cookies (Optional)

Consent Required

These cookies enable enhanced functionality and personalization. They remember your preferences and settings to provide a better, more customized experience.

What Functional Cookies Do:

  • Remember your language preference
  • Save your location/region settings
  • Remember your display preferences (dark mode, font size)
  • Store your preferred search filters
  • Enable live chat support features
  • Remember your "favorite" venues or courts

Examples:

  • language - Stores your language preference
  • region - Remembers your selected city/region
  • theme - Saves your dark/light mode preference

Consent Required: Yes – You can disable these cookies, but some features may not work as expected.

Analytics & Performance Cookies (Optional)

Consent Required

These cookies help us understand how users interact with the Platform. They collect anonymous information about pages visited, time spent, and errors encountered, helping us improve performance and user experience.

What Analytics Cookies Do:

  • Count visitor numbers and traffic sources
  • Measure how long you spend on each page
  • Track which features are most popular
  • Identify technical issues and errors
  • Understand user journey and navigation patterns
  • Test new features and improvements

Examples:

  • _ga - Google Analytics visitor tracking (2 years)
  • _gid - Google Analytics session tracking (24 hours)
  • _gat - Google Analytics request throttling (1 minute)

Note: Analytics data is aggregated and anonymized. We cannot identify individual users from this data.

Consent Required: Yes – You can opt out of analytics cookies without affecting core functionality.

Marketing & Advertising Cookies (Optional)

Consent Required

These cookies track your browsing activity across websites to deliver personalized advertisements. They are often placed by third-party advertising networks with our permission.

What Marketing Cookies Do:

  • Show you relevant ads on other websites
  • Limit how many times you see the same ad
  • Measure advertising campaign effectiveness
  • Track conversions from ads
  • Enable social media sharing features
  • Deliver personalized marketing content

Third-Party Services:

  • Google Ads (targeting and remarketing)
  • Facebook Pixel (social media advertising)
  • LinkedIn Insight Tag (professional network ads)
  • Twitter/X Analytics (social media tracking)

Privacy Tip: You can opt out of interest-based advertising through the Digital Advertising Alliance (DAA) at optout.aboutads.info.

Consent Required: Yes – These cookies are only activated if you provide explicit consent.

First-Party vs. Third-Party Cookies

Cookies can also be classified based on who sets them:

First-Party Cookies

These cookies are set directly by paddlX (the website you're visiting). They can only be read by our website.

Set by paddlx.com domain

Used for core functionality

Cannot track you across other sites

Supported by all browsers

Third-Party Cookies

These cookies are set by external services we use (like Google Analytics or Facebook). They can track you across multiple websites.

Set by external domains (e.g., google.com)

Used for analytics and advertising

Can track across multiple websites

Increasingly blocked by modern browsers

Why We Use Cookies

We use cookies for several important reasons:

1To Provide Core Functionality

Essential cookies enable you to use the Platform, log in to your account, book courts, and complete transactions securely.

2To Personalize Your Experience

Functional cookies remember your preferences, language settings, and location to provide a customized experience.

3To Improve Our Services

Analytics cookies help us understand how users interact with the Platform, identify issues, and make improvements.

4To Keep the Platform Secure

Security cookies help protect against fraud, unauthorized access, and other malicious activities.

5To Deliver Relevant Advertising

Marketing cookies (with your consent) help us show you ads that are relevant to your interests and measure ad effectiveness.

How to Control and Delete Cookies

You have several options to control and manage cookies:

1. Through paddlX Cookie Settings

The easiest way to manage your cookie preferences is through our Cookie Settings panel:

  • Click the "Cookie Settings" link in the footer of any page
  • Go to Account Settings > Privacy > Cookie Preferences
  • Toggle different cookie categories on or off (except essential cookies)
  • Save your preferences
Manage Cookie Preferences

2. Through Your Browser Settings

Most browsers allow you to control cookies through their settings:

Google Chrome

Settings > Privacy and security > Cookies and other site data

Learn more

Mozilla Firefox

Settings > Privacy & Security > Cookies and Site Data

Learn more

Safari

Preferences > Privacy > Manage Website Data

Learn more

Microsoft Edge

Settings > Cookies and site permissions > Manage and delete cookies

Learn more

3. Mobile Device Settings

On mobile devices, you can control tracking through your device settings:

  • iOS: Settings > Privacy & Security > Tracking (toggle off "Allow Apps to Request to Track")
  • Android: Settings > Google > Ads > Opt out of Ads Personalization

4. Opt-Out Tools

For advertising cookies, you can use industry opt-out tools:

  • Digital Advertising Alliance: optout.aboutads.info
  • Network Advertising Initiative: optout.networkadvertising.org
  • Google Analytics Opt-out: Google Analytics Opt-out Browser Add-on

Important: Impact of Disabling Cookies

If you disable or delete cookies, some features of the Platform may not function properly. For example:

  • You may be logged out frequently
  • Your preferences may not be saved
  • Some pages may not load correctly
  • You may see less relevant content and advertisements

How Long Do Cookies Last?

Cookies have different lifespans depending on their type and purpose:

Session Cookies

These cookies are temporary and are deleted when you close your browser or app.

Duration: Until browser/app is closed

Persistent Cookies

These cookies remain on your device for a set period or until you manually delete them.

Duration: From 30 days to 2 years (varies by cookie)

Typical Cookie Lifespans on paddlX:

  • Essential cookies: Session or up to 1 year
  • Functional cookies: 30 days to 1 year
  • Analytics cookies: 1 day to 2 years
  • Marketing cookies: 30 days to 1 year

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, our business operations, or for other operational, legal, or regulatory reasons.

When we make significant changes, we will notify you by:

  • Updating the "Last Updated" date at the top of this policy
  • Displaying a notice on the Platform
  • Sending you an email notification (for material changes affecting your rights)

We encourage you to review this Cookie Policy periodically to stay informed about our use of cookies.

Questions About Cookies?

If you have any questions about our use of cookies or this Cookie Policy, please contact us:

Email: privacy@paddlx.com

Data Protection Officer: dpo@paddlx.com

Address: [Your Business Address], Mandaluyong, Metro Manila, Philippines

Related Policies:

Privacy Policy →Terms of Service →Cookie Settings →

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