Payment Help & Support

We accept all major credit and debit cards (Visa, Mastercard, American Express), GCash, PayMaya, and other digital wallets supported in your region. All payments are securely processed through Stripe.

Payment is processed immediately when you confirm your booking. For tournaments and events with registration fees, you'll be charged upfront to secure your spot. Coaching sessions are paid at the time of booking.

Yes. All payment information is encrypted and processed through Stripe, a PCI-DSS Level 1 certified payment processor. We never store your complete card details on our servers.

paddlX charges a small platform fee of 2.9% + ₱15 per transaction to cover payment processing costs. This fee is included in the total amount you see at checkout.

Payments can be declined for several reasons: insufficient funds, expired card, incorrect card details (number, CVV, or expiration date), card restrictions by your bank, or exceeding your card limit. Contact your bank or card issuer for specific information about the decline.

If your payment failed but you see a charge on your account, don't worry. This is typically a temporary authorization hold that will be released by your bank within 3-5 business days. If the charge doesn't disappear after 7 days, contact us with your transaction details.

This means your card or account doesn't have enough money to complete the transaction. Check your account balance and try again, or use a different payment method.

Even with sufficient funds, payments can fail if: your card issuer flagged the transaction as suspicious, your card doesn't support online/international transactions, you've exceeded daily transaction limits, or your billing address doesn't match. Contact your bank to authorize the transaction.

Try these steps: 1) Double-check all card details are correct, 2) Ensure your card hasn't expired, 3) Try a different payment method, 4) Clear your browser cache and try again, 5) Check your internet connection. If problems persist, contact support with a screenshot of the error.

At checkout, select GCash as your payment method. You'll be redirected to GCash to authorize the payment. Make sure your GCash account is fully verified and has sufficient balance.

Common GCash payment issues: insufficient GCash wallet balance, exceeded monthly transaction limit, GCash account not fully verified, poor internet connection, or GCash app/servers experiencing issues. Try restarting the GCash app, checking your balance, and ensuring you're fully verified.

Yes. If you paid with GCash and are eligible for a refund, the money will be returned to your GCash wallet within 5-10 business days after the refund is processed.

Refund eligibility depends on the type of booking and the organizer's cancellation policy. To request a refund, go to your booking details and select 'Request Cancellation' or contact the event organizer directly. Approved refunds are processed within 5-10 business days.

Once a refund is approved, it typically takes 5-10 business days to appear in your account. The exact timing depends on your bank or payment provider. Digital wallet refunds (GCash, PayMaya) are usually faster than credit card refunds.

Cancellation fees are set by event organizers, coaches, or venue owners according to their cancellation policy. These fees help cover administrative costs and compensate for last-minute cancellations. Always review the cancellation policy before booking.

Full refund eligibility depends on when you cancel and the specific cancellation policy for your booking. Generally, cancellations made well in advance (24-48 hours) have better refund terms. Check the cancellation policy displayed at checkout.

First, check your paddlX booking history to verify the transaction. Charges appear as 'paddlX' or 'STRIPE*paddlX' on your statement. If you still don't recognize it, contact us immediately before filing a dispute with your bank.

Before filing a chargeback with your bank, please contact paddlX support first. We can often resolve issues faster than the formal dispute process. If you've already contacted your bank, they'll investigate and contact us for evidence. The process takes 30-90 days.

Filing a chargeback initiates a formal investigation. Your bank will temporarily refund the amount while investigating. We'll provide evidence (booking confirmations, communications, service delivery proof) to your bank. False chargebacks may result in account restrictions.

Yes, tournament registration typically requires upfront payment to secure your spot. This ensures commitment and helps organizers plan accordingly. Some tournaments may offer payment plans for higher entry fees.

If an organizer cancels a tournament, you'll automatically receive a full refund to your original payment method within 5-10 business days. You'll be notified via email and in-app notification.

Entry transfer policies vary by tournament. Contact the tournament organizer directly to inquire about transfers. Some may allow it with no fee, others may charge an administrative fee, and some may not permit transfers at all.

Payment is required at the time of booking to secure your coaching session. This ensures both your and the coach's commitment to the scheduled time.

Cancellation policies are set by individual coaches. Most coaches require 24-48 hours notice for cancellations to receive a refund. Late cancellations may forfeit part or all of the payment. Check your coach's specific policy before booking.

Court bookings require immediate payment to confirm your reservation. The venue owner receives payment after your booking is completed, minus the platform fee.

Yes. If you don't show up for your booking without proper cancellation notice (usually 24 hours), you'll be charged the full amount. Repeated no-shows may result in account restrictions.

Try these steps: 1) Check your internet connection, 2) Clear your browser cache and cookies, 3) Try a different browser or device, 4) Disable ad blockers or VPN temporarily, 5) Update your app to the latest version. If issues persist, contact support.

Duplicate charges are automatically detected and refunded within 24-48 hours. If you don't see the refund after 3 days, contact support with both transaction IDs, and we'll process a manual refund.

The final amount includes the base price plus our platform fee (2.9% + ₱15) and any applicable taxes. All fees are clearly displayed at checkout before you confirm payment.

Once a booking is confirmed and paid, you cannot change the payment method for that transaction. However, you can update your saved payment methods in your account settings for future bookings.

Payments are transferred to your bank account or digital wallet automatically on a weekly or bi-weekly schedule, depending on your settings. You can track pending and completed payouts in your dashboard.

Go to the specific booking in your organizer dashboard, select 'Issue Refund', choose the refund amount (full or partial), and confirm. The refund will be processed automatically and sent to the participant's original payment method.